The tenets of different express delivery service providers in Australia may vary in specific expressions, but they usually revolve around core elements such as speed, reliability, and customer orientation. The following are some common aspects:
Fast and efficient delivery: Many Australian express delivery services make providing fast transportation and delivery one of their important tenets. For example, the Express Post service of Australia Post aims for the fastest postal delivery. It once had a guarantee of delivery on the next working day (although it was temporarily suspended due to certain circumstances, its speed advantage was still emphasized), and is committed to ensuring that mail and parcels can reach the recipients in the shortest time.
Reliable and stable service: Emphasizing the stability and reliability of transportation services is a common tenet. For instance, Australia's Sunda Express adheres to a low-key and pragmatic attitude, emphasizing the stability and reliability of its services, allowing customers to entrust their goods with confidence and ensuring that the goods are delivered on time and safely during transportation.
Customer demand-oriented: Centered on the customer, meeting customer needs is the key tenet. Like EWE Logistics, it has transformed from traditional transportation services to providing comprehensive logistics service solutions based on customer needs, offering customers more diverse and convenient choices under limited resources. Aohua Container Transport adheres to the principle of integrity first and customer first, prioritizing customer needs and interests. Kuangpai Express adheres to the principle of honest operation and enthusiastic service, providing customers with high-quality and efficient services.
Safety Assurance: Ensuring the safety of goods is also an important part of the service tenet of express delivery. For example, Schindler Express strictly implements relevant policies and regulations in terms of goods customs clearance and cooperates with many regular companies to ensure smooth customs clearance and the safety of goods. Aohua Consolidation emphasizes formal customs clearance, compliant declaration, transparent and traceable international logistics trajectories, and insurance coverage by insurance companies to ensure transportation safety.
Social responsibility and sustainable development: Some express delivery enterprises also pay attention to social responsibility and sustainable development. For instance, EWE advocates the concept of "green environmental protection" and reduces resource consumption through measures such as digitizing paper logistics bills.