The express delivery service in Australia will continue to grow in the future driven by e-commerce. At the same time, it will exhibit a series of development trends in areas such as technology application, service quality, and environmental protection. The details are as follows:
Business volume continues to grow: The Australian e-commerce market is gradually opening up and maturing, consumers have developed the habit of online shopping, the demand for cross-border e-commerce has exploded, and due to the large size of the local Chinese population, there is a strong demand for Chinese products. It is expected that between 2025 and 2030, the logistics market in Australia will continue to rise, with an increase of approximately 7% to 10%.
Deepening application of technology
Intelligentization and automation: The integration of artificial intelligence and the Internet of Things will optimize logistics routes, and the Internet of Things will enable real-time tracking and monitoring of goods. Automated storage warehouses, AGV carts, and other equipment will be widely used in warehousing to improve warehouse efficiency and accuracy. For example, the new processing center of YTO in Melbourne has increased the on-time delivery rate to over 95% through automated equipment and intelligent management systems.
Digital technology: Blockchain technology will enable functions such as goods tracking, information sharing, and smart contracts in cross-border logistics, improving logistics transparency and security. Currently, technologies such as blockchain traceability are being piloted and promoted in the cross-border fresh food logistics sector. Big data and cloud computing will provide support for decision-making by collecting and analyzing logistics data, optimizing resource allocation and risk management.
Service quality improvement
Faster delivery time: Same-day delivery will shift from a novel service to a basic requirement. In densely populated areas, consumers' demand for evening, weekend, and even hourly delivery will also increase. Logistics companies will meet these demands by expanding distributed logistics networks, collaborating with third-party logistics providers, and investing in transportation management and route optimization software.
More personalized services: To meet consumers' diverse needs, consolidation enterprises will provide more personalized services, such as special packaging and customized delivery. They will also offer multilingual services, appointment delivery, and self-collection points for pickup, enhancing the user experience.
Green logistics development: Influenced by government environmental protection policies and the improvement of consumers' environmental awareness, green packaging will become an industry trend. Logistics companies will use biodegradable materials, such as replacing traditional plastic fillers with corn starch-based foam particles; optimize packaging design to reduce material usage; establish a recycling packaging system and launch "shared packaging box" services, etc.
Increased competition and consolidation: As market demand grows, more participants are entering the Australian consolidation logistics market, making competition more intense. Large logistics companies will integrate vertical niche-level small and medium-sized logistics companies through mergers and acquisitions to achieve resource optimization allocation.
Increased compliance requirements: Starting from 2025, the Australian government's regulatory efforts for local imported products will continue to increase. Logistics companies must pay more attention to the compliance and safety of products. Logistics providers will be responsible for unpacking and inspecting products on behalf of customers and communicating with customers promptly. At the same time, they need to enhance compliance to avoid penalties for non-compliant operations.