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Help & Support
How we can help you?
  • Package is in transit

    When a package is in transit, it usually goes through several stages, including collection, transportation, sorting and delivery. During this process, the package may pass through multiple transit stations, and the transit time varies depending on the distance and the mode of transportation. It is recommended that you can check the real-time status of the package through the official website of the Courier company or customer service to obtain more accurate information. If you have any questions or special requirements, you can also contact the Courier company in time.

  • Collection and delivery options

    The choice of receipt and delivery usually involves

    several aspects, including the method of sending, 

    the choice of Courier company, the delivery time 

    and the cost. Here are some common considerations:

    How to receive:

    Pick up: Pick up your own package at a convenient 

    location, suitable for those who are not convenient 

    to wait for delivery at home.

    Home delivery: Couriers deliver packages directly to 

    your residence, suitable for users who need convenient 

    and fast delivery.

    Delivery options:

    Express company: Choose a good reputation, timely service 

    express company, such as SF Express, Yunda, Shentong, etc.

    Delivery time: According to your urgency, choose standard

     express or the next day, the same day in the same city, etc.

    Cost:

    Compare the fees and service content of different express 

    companies, and choosethe cost-effective service.

    Special needs:

    If the item is fragile and requires special packaging and

    transportation; Or need to sign confirmation.Based on 

    these factors, you can choose thebest delivery and 

    delivery method for you. 

    If there are specific needs or questions, more details can 

    also be provided and I will help 

    you further.


  • Delivered packages

    Delivery of a package usually refers to the process of delivering 

    a package from the sender to the recipient. This involves logistics 

    and distribution services and usually involves the following steps:


    Placing an order: The sender places an order with a shipping 

    company or online shopping platform, filling in the relevant 

    information, including the recipient's address and the contents 

    of the package.


    Packing: The sender packs the item securely to ensure that it will 

    not be damaged during transit.


    Pick up or dispatch: The Courier goes to the sender's location to 

    pick up the package, or the sender delivers the package to the 

    designated shipping point.


    Shipping: The package is sent to the recipient's location by various 

    modes of transportation (e.g. land, air).


    Delivery: The Courier company will deliver the package to the 

    recipient's address and may require the recipient to sign for it.


    Confirmation of delivery: The recipient acknowledges receipt of 

    the package and the shipping company updates the status to "Delivered".


  • Other Products and Services

    Postage: refers to the cost of sending mail. These fees vary 

    depending on the weight, size, delivery method (e.g. regular,

     registered, express, etc.) and destination.


    Package delivery: refers to the service of delivering a package

     from the originating location to the recipient. Parcel delivery 

    can take place through postal services, Courier companies or 

    other logistics companies. Different delivery options are usually

     available to meet customer needs, such as standard express, 

    next day delivery, etc.


    Id card and documents: Identification documents are often

    required for various services (such as mailing packages, banking, 

    picking up deliveries, etc.). In some cases, the postal Service may 

    require recipients to show valid identification to confirm their identity.


    Accounting: Dealing with the processing of expenses associated 

    with postal services and other deliveries, including bill payment, 

    verification of postage, and other financial matters.